Ellen Arnold

A veteran educator, Ellen Arnold has been a reading specialist at the primary level, a social studies and reading teacher at the middle school level, and a special educator at the high school level. Ellen has spent years helping learners unlock their potential. She holds a bachelor's degree in secondary education and a master's degree in special education—credentials that prepared her to see each student for his or her greatest strengths. Ellen has taught hundreds of students and teachers the secrets to creating highly effective classrooms.

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Bill Mann

Bill Mann has been writing about software and the Internet for over 15 years and has relied on Microsoft Outlook to keep him organised and on track since it first became available. He is the author of more than 15 books, including two about Outlook: How to Do Everything with Microsoft Office Outlook 2003 and How to Do Everything with Microsoft Office Outlook 2007. He has led online courses on Outlook 2000, 2002, 2003, 2007, and 2010. He holds a Bachelor of Science degree in Electrical Engineering.