Networking Fundamentals

Picture of Networking Fundamentals
Now Only
$389
AUD
35% off
$599 AUD
Quick Facts
  • Delivery Method Online
  • Professional Certificate
  • 24hrs Suggested Study Time
  • 3 Months Access
  • Tutor Support
  • Study On Any Device
  • 14195 Students

Learn the fundamentals of networking and prepare for a career in a new and fast-growing field.

Introduction to Networking explains computer networking basics in terms that you can easily understand, using concepts common to everyday, non-computing experience. A brief introduction to networking history provides context, explaining how networks have become so important to businesses and individuals. The course emphasises networking fundamentals, explaining the software and hardware that makes networking possible. The course stresses understanding how and why networks work, rather than focusing on memorization of terms or numbers.

Upon completion of the course, you will be capable of performing basic computer networking tasks, such as DSL connectivity or configuring connections to an Internet Service Provider. This course will give you the foundation you need to begin training for CCNA Certification or employment in a computer networking career.

Courses are delivered to you through expertly executed lessons, online instruction and interaction with like-minded students. Our courses are designed to deliver all of the benefits of studying in a classroom whilst giving you the flexibility to study at a time and place to suit your needs. You can access your classroom 24/7 from any device with an internet connection.

This course has a 3 month duration. You'll complete comprehensive lessons, quizzes and assignments before submitting your final exam at the end of the course to achieve your certificate. Courses must be completed within the 3 month access period.

Have you ever wondered how networks started? We're surrounded by networks, whether they're computer networks, networks of roads, or the network of telephones that allow us to communicate every day. In our first lesson, you'll learn how networks have evolved over the last hundred years. You'll also find out why every additional device that connects to a network greatly increases the value of the network. By the time you've completed this lesson, you'll have a framework of knowledge that will take you through the rest of the course.

In today's lesson, you'll jump right into networks and networking, and learn how they work. We'll use examples from our everyday experience. You'll learn how to tell the difference between a network and networking, and realize that computer networks are a lot like freeway networks. You'll never look at an interstate the same way again! You'll also find out why shipping your data from one computer to the next is a lot like sending your distant uncle a new coffee mug for his birthday. Believe it or not, freeways and shipped gifts have a direct correlation to how networks and networking operate!

Have you ever heard someone refer to a computer as a server? Maybe you've heard someone talk about connecting computers in a peer-to-peer environment. Understanding the difference between client/server and peer-to-peer networks really helps you learn about computers and networking. So in today's lesson, you'll learn how to tell the difference between client/server and peer-to-peer networks, and when to use one instead of the other.

Many people have heard of Ethernet, but what does that mean exactly? In this lesson, you'll learn all about Ethernet, and a whole lot more. Here you'll find out the difference between a star topology and a bus topology, and the advantages of each. Is Ethernet or Token Ring the best modern network technology, and why? In this lesson, you'll get those answers and many more!

In today's lesson, we'll explore how routers operate, and you'll see why routers operate a lot like how a receptionist in a growing company handles telephone calls. In this lesson, we'll build on information you learned in previous lessons, then you'll find out how a single interconnected network (the Internet) can actually span the entire globe. A global network is an amazing feat, accomplished by interconnecting network segments and routing data! When you've completed this lesson, you'll understand how routing helps our data to cross the city, state, or an entire ocean.

When people communicate, they speak a language—such as English—to exchange information. Computers communicate similarly over a network, but instead of speaking a language, they use something called a protocol. Protocols are similar to languages, and in this lesson, you'll learn about the protocols used in networking. You'll also learn which protocol has emerged as the dominant computer protocol, and why!

In today's lesson, you'll learn how the networking protocol TCP/IP operates. TCP/IP is a collection of protocols, and today you'll learn how TCP/IP divides its tasks. We'll go over how TCP/IP uses addresses to direct data to its rightful owner—it's similar to how we use street addresses.

Have you ever wondered how your computer converts a World Wide Web address into a Web site that appears on your screen? In this lesson, you'll learn how the Domain Name System (DNS) translates names into numeric addresses, and how all that allows your favorite Web site, e-mail, or file to appear on your computer screen. You'll also learn how the entire computer industry comes to a consensus about how the Internet should work.

Today, we'll take a look at Wide Area Networks (WANs) and how they compare to Local Area Networks (LANs). You'll learn all about how data gets sent over long distances, and how the Internet changed expensive, long-distance network connections. You'll also learn how Point-to-Point Tunneling Protocol (PPTP) secures those Internet connections from prying eyes.

If you connect to the Internet, you use remote access. In today's lesson, we'll explore the traditional means of connecting to remote LANs, and talk about exactly how dial-up Internet access works. Then we'll discuss modern means by which many people connect to the Internet, including DSL and cable modems.

In this lesson, you'll apply many of the concepts you've learned so far in this course. We'll walk through the process of making an Internet connection, and you'll see the step-by-step process of creating a dial-up connection. Each step of the way, you'll come to understand what's going on behind the scenes. From there, we'll jump to connecting to the Internet using broadband connections, such as DSL or cable modems.

In our final lesson, we'll tie all the previous lessons together, clarifying how new information about networks and networking can be quickly understood. You'll learn three categories into which networking knowledge can be placed, and see examples to apply your newfound network categories. By the end of this lesson, your understanding of networking will be solid as a rock, and you'll be well-prepared for a lifetime of continued learning about networking!

David Iseminger

David Iseminger

David Iseminger is a computer and networking expert and an experienced teacher of networking topics. As a student first and expert second, Iseminger knows which teaching approaches are most effective. Iseminger has worked at Microsoft Corporation ... Read more

Read David Iseminger's Profile

Frequently Asked Questions

Once you've made the payment, we'll send you a confirmation email with a link to start your course. Feel free to get started whenever you're ready!

You'll have 3 months access to your course. In that time you are free to study at your own pace. The course duration is 24 hours.

Online learning is a flexible way to study that fits around your schedule, giving you the freedom to learn at your own pace from anywhere in the world. You'll have 3 months to complete the course and can take the multiple-choice questions and final exam whenever it suits you.

If you need help, you can contact us anytime. You can also join the discussion area where you can interact with other students. The discussion area for each lesson is open for the entire duration of the course.

Of course! We offer a 7-day money back guarantee. As long as you haven't completed the course, you can get a full refund within 7 days of enrolling.

We do not offer extensions or transfers for this self-paced course. However, you will have 3 months to complete the course, and if you need to cancel within the first 10 days of enrolment, we offer a money back guarantee.

The Learning Environment

From the moment that you enrol in the Networking Fundamentals you will become an integral part of our learning community. You'll find yourself with the freedom to learn at a speed that suits you, on any device, from anywhere in the world. Achieving your career goals no longer has to mean compromising family and work commitments.

Ready to get started?

Enrol Now

Our Values

Learn At Your Own Pace

We believe in personalised learning. That's why we provide all the tools and support you need to succeed at your own pace. With flexible learning, you'll stay motivated and retain more information. Plus, you can balance your studies with work and family commitments to make your dreams a reality.

We Won't Break The Bank

Education should be accessible to anyone who wants to learn. That's why we offer some of the most competitive prices in the industry with payments plans for just $25 per week. Investing in your future is a smart choice and doesn’t have to break the bank.

Industry-Led Courses

There's no better way to learn than from experts with years of experience in your field. That's why each of our 200+ industry-led courses are designed to give you a real-life perspective on your industry. With our expert mentors, you'll learn from people who have a wealth of knowledge and experience, and who are passionate about sharing it with you.

Get The Personal Support You Deserve

At Vibe Learning, we're real people who are dedicated to providing you with personal support every step of the way. Our industry experts are not only professional and knowledgeable but also incredibly passionate about sharing their expertise with you. With their guidance, you'll gain invaluable insights and practical knowledge to help you succeed.

Customer Service Management Online Course | Vibe Learning
 

Customer Service Management

Picture of Customer Service Management
Now Only
$389
AUD
35% off
$599 AUD
Quick Facts
  • Delivery Method Online
  • Professional Certificate
  • 24hrs Suggested Study Time
  • 3 Months Access
  • Tutor Support
  • Study On Any Device
  • 3439 Students

Become indispensable to any organization by understanding how to identify and meet customer needs.

As a manager, you probably interact with customer service personnel every day. But are you empowering your organisation with quality customer service suggestions? In this self-paced online course, you'll discover the dynamite methods for bringing out the best in your team, measuring customer service, and learning what you need to do to anticipate the needs of your reps and your customers. As an added bonus, you'll unlock the power of leading by example and setting new trends for customer service in your growing business.

You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers, or better yet, what to do with the data once you have it? We'll take a look at that, as well as identify how your customer service stacks up right now, and how you can build on even the sharpest of service policies. Plus, learn how to communicate, resolve complaints, and foster winning traits in each of your reps.

Courses are delivered to you through expertly executed lessons, online instruction and interaction with like-minded students. Our courses are designed to deliver all of the benefits of studying in a classroom whilst giving you the flexibility to study at a time and place to suit your needs. You can access your classroom 24/7 from any device with an internet connection.

This course has a 3 month duration. You'll complete comprehensive lessons, quizzes and assignments before submitting your final exam at the end of the course to achieve your certificate. Courses must be completed within the 3 month access period.

Do you know what winning customer service looks like? If you're like most of us, you know it when you see it, but you may not be able to replicate it easily within your organization. Well, that will soon change as you learn what it takes to provide the best service the first time.

Customers are complex and multidimensional. But the success of your organization depends on how well you understand what customers want and meet their needs. So let's get to work finding out who your customers are and how you can serve them best.

If you've ever handled a customer complaint, you know how expectations play a large role in ultimate customer satisfaction. Learn what motivates customers and the best way to appeal to them the right way, the first time.

A lot of organizations still have the <em>so what</em> mentality when it comes to superb customer service. But you won't be one of them, will you? There are a lot of benefits to ramping up your customer service, the least of which is making your current customers happy. Discover the secrets today.

If you're like a lot of people, you've probably noticed that in some places, on some days, customer service seems to be a laughable misnomer. Ironically, the better our service, the greater our collective expectations for high quality follow-through and innovation. Learn about the decline and revival of customer service and see what you can do to capitalize on consumer expectations.

Customers are happy when they get the right combination of product, price, and information. When you make the product available at the right time and place, you have a winning marketing mix—also known as the 4P's (product, price, place, and promotion). Today, you'll see how you can help your organization grow by harnessing the power of the P.

You may know already which of your reps are top performers, and which of them are lackluster. But do you know how to cultivate the best qualities in every rep on your team? You will after reading this lesson! Unlock the secrets to dangerously efficient and friendly customer service today.

It's great to know how to cultivate better service and how to pick the right team members, but it's also important to know how you measure the customer service you already provide every day. Join us for a simplified, user-friendly tour of the measurements and math behind your customer service counter.

Your success in satisfying customers largely depends on the level of your communication skills. So in this lesson, we'll discuss the importance of clear and direct communication. Plus, you'll find out how to solve communication problems, especially the ones that happen all the time when you're doing business over the phone.

Today, you'll learn how to revive a troubled customer service program, deal with upset customers, and use technology to simplify your job duties. We'll also go over the steps to take when you face a difficult customer and review the use of call centers, e-mail, and the Internet.

Your team of customer service personnel could probably stand a little more training and a lot more encouragement. Luckily, you'll soon know how to take your employees to the next level with motivation strategies that really work.

As we close our course, it's important to reflect once again on how vital our customer service reps are to the company. Learn the best ways to reward and motivate them to treat their jobs as careers, and their customers as friends. As we all know, you only have one chance to make a first impression, and you don't want to waste it being busy or rude!

Tony Swaim

Tony Swaim

Tony Swaim has helped many clients, colleagues, and students reach their professional and personal goals. He has been an online instructor since 1998 and has taught at colleges and universities across the United States since 1981. His focus areas ... Read more

Read Tony Swaim's Profile

Frequently Asked Questions

Once you've made the payment, we'll send you a confirmation email with a link to start your course. Feel free to get started whenever you're ready!

You'll have 3 months access to your course. In that time you are free to study at your own pace. The course duration is 24 hours.

Online learning is a flexible way to study that fits around your schedule, giving you the freedom to learn at your own pace from anywhere in the world. You'll have 3 months to complete the course and can take the multiple-choice questions and final exam whenever it suits you.

If you need help, you can contact us anytime. You can also join the discussion area where you can interact with other students. The discussion area for each lesson is open for the entire duration of the course.

Of course! We offer a 7-day money back guarantee. As long as you haven't completed the course, you can get a full refund within 7 days of enrolling.

We do not offer extensions or transfers for this self-paced course. However, you will have 3 months to complete the course, and if you need to cancel within the first 10 days of enrolment, we offer a money back guarantee.

The Learning Environment

From the moment that you enrol in the Customer Service Management you will become an integral part of our learning community. You'll find yourself with the freedom to learn at a speed that suits you, on any device, from anywhere in the world. Achieving your career goals no longer has to mean compromising family and work commitments.

Ready to get started?

Enrol Now

Our Values

Learn At Your Own Pace

We believe in personalised learning. That's why we provide all the tools and support you need to succeed at your own pace. With flexible learning, you'll stay motivated and retain more information. Plus, you can balance your studies with work and family commitments to make your dreams a reality.

We Won't Break The Bank

Education should be accessible to anyone who wants to learn. That's why we offer some of the most competitive prices in the industry with payments plans for just $25 per week. Investing in your future is a smart choice and doesn’t have to break the bank.

Industry-Led Courses

There's no better way to learn than from experts with years of experience in your field. That's why each of our 200+ industry-led courses are designed to give you a real-life perspective on your industry. With our expert mentors, you'll learn from people who have a wealth of knowledge and experience, and who are passionate about sharing it with you.

Get The Personal Support You Deserve

At Vibe Learning, we're real people who are dedicated to providing you with personal support every step of the way. Our industry experts are not only professional and knowledgeable but also incredibly passionate about sharing their expertise with you. With their guidance, you'll gain invaluable insights and practical knowledge to help you succeed.